Welcome to Flower Delivery Hounslow. These Terms & Conditions govern your use of our online florist services, including the ordering, purchase, and delivery of flowers through our website. Please read these terms carefully before you place an order. By making a purchase with Flower Delivery Hounslow, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not use our website or order our services.
Our flower delivery services are available to all customers across Hounslow and the surrounding areas unless specified otherwise during the order process.
Flower Delivery Hounslow provides a convenient online flower ordering and delivery service for customers residing in or sending flowers to Hounslow and neighbouring locations. These terms apply to all transactions conducted through our website and should be read in conjunction with any additional policies displayed online.
Placing an Order: To order flowers online with Flower Delivery Hounslow, simply browse our selection, select your preferred arrangements, and follow the checkout procedure. You will be asked to provide relevant information, such as recipient name, delivery address, your contact details, and any additional notes regarding your order (such as preferred delivery time or personal messages).
After submitting your order, you will receive an order acknowledgment via the website and/or email. This acknowledgment is not a confirmation of acceptance. Acceptance of your order and formation of the contract between you and Flower Delivery Hounslow will occur once we have confirmed product availability, reviewed your details for accuracy, and processed your payment.
Order Amendments: You may request changes to your order only if it has not yet been processed or dispatched. Any amendments are subject to product availability and operational feasibility. Please note that during peak periods or for same-day delivery orders, amendments may not be possible.
Availability: All flower arrangements are subject to product availability. In the event that a selected item or certain stems are unavailable, we reserve the right to substitute with a suitable alternative of equal or higher value. We will endeavour to notify you where a significant substitution is required.
Age Restriction: By placing an order with us, you confirm that you are at least 18 years old, as we do not accept orders from persons under this age.
Accepted Payment Methods: Flower Delivery Hounslow accepts multiple secure payment methods, including credit and debit cards, as detailed during the checkout process. All prices are listed in GBP (£), inclusive of VAT where applicable. Delivery charges, if applicable, will be clearly stated before you confirm your order.
Payment Processing: Payment is taken at the point of order via our secure payment gateway. For your security, we do not store payment card details on our servers beyond the point of transaction. Your card provider may undertake security checks as part of the payment authorization process.
Pricing Policy: We strive to ensure all product and delivery prices are correct at the time of publication. If a pricing error is discovered after you have placed an order, we will contact you to offer the option of reconfirming the order at the correct price or cancelling it for a full refund.
Cancelling an Order: Orders may be cancelled for a full refund provided that the flowers have not yet been prepared or dispatched for delivery. To cancel an order, please contact us as soon as possible. If the order is already out for delivery or has been delivered, a refund cannot be guaranteed except in accordance with your statutory rights or in the case of non-conforming products.
Refunds and Returns: Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted. However, if your order is incorrect, damaged, or not delivered as specified, please notify us within 24 hours of delivery. We may offer a replacement, partial refund, or full refund depending on the circumstances and at our discretion. Photographic evidence may be requested to support claims regarding quality or delivery issues.
Non-Delivery: If for any reason we are unable to fulfil your order (for example, due to inability to access the specified delivery address or unavailability of the recipient), we will make reasonable efforts to contact you to arrange redelivery, collection, or refund as appropriate.
Delivery Areas: We provide flower delivery services in Hounslow and the surrounding areas, subject to delivery address eligibility as shown at checkout. Some more remote locations may not be serviced, in which case you will be notified before payment is processed.
Delivery Times: We aim to deliver flowers on your selected delivery date. While we strive to accommodate requests such as specific time slots (morning or afternoon), exact times cannot be guaranteed, especially during peak periods such as Valentine’s Day or Mother’s Day.
Missed Deliveries: If the recipient is unavailable at the time of delivery, we may leave the flowers in a safe place at the property, with a neighbour (where possible), or attempt redelivery as appropriate. A delivery note or card will be left to inform the recipient where the flowers have been left or how to arrange a redelivery.
Our florists take care to ensure all floral arrangements closely match the images and descriptions provided online. However, as flowers are natural and seasonal products, some variations in colour, size, or style may occur. In some circumstances, substitutions of similar flowers or containers may be necessary due to availability issues. Where possible, such substitutions will be of equal or greater value and will not significantly affect the overall design of the arrangement.
Where you provide a personal message for inclusion with your flower delivery, we will reproduce it as submitted unless it contains language that is deemed inappropriate, offensive, or illegal. We reserve the right to refuse to pass on messages which breach these standards.
If you provide special delivery instructions, we will make every reasonable effort to comply, but we cannot guarantee every request can be accommodated, particularly regarding timing or precise placement at the delivery address.
Service Provision: We will take reasonable care in providing our flower delivery service and ensuring goods are of satisfactory quality and fit for their intended purpose. Nonetheless, we cannot accept liability for failure to perform or delays caused by factors beyond our reasonable control, including but not limited to severe weather, strikes, supply chain difficulties, or other unforeseeable events ('force majeure').
Exclusions: To the fullest extent permitted by law, Flower Delivery Hounslow, its directors, employees, and agents shall not be liable for any indirect, incidental, or consequential losses, or loss of profits arising under or in connection with your use of our services or products.
Consumer Rights: Nothing in these terms excludes or limits your statutory rights as a consumer under UK law, including your right to receive goods as described, of satisfactory quality, and fit for purpose.
All content and materials displayed on our website, including images, text, logos, and branding, are owned or licensed by Flower Delivery Hounslow. Reproduction, copying, or exploitation of these materials for commercial purposes is strictly prohibited without our prior written permission.
We are committed to protecting your privacy and personal data. All customer information is handled in accordance with relevant data protection laws, including the Data Protection Act 2018 and UK GDPR. Please refer to our privacy policy (available on request or on our website) for further details about how your data is collected, stored, and used.
We reserve the right to modify these Terms & Conditions from time to time in line with business requirements or applicable legislation. Changes will take effect once posted on the website. Customers are encouraged to review the terms regularly for updates. Continued use of our services will be deemed acceptance of any revised terms.
These Terms & Conditions and any disputes arising from or relating to the use of our online flower delivery services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
If any part of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, this shall not affect the validity or enforceability of the remaining terms. No waiver of any provision shall be deemed a further or continuing waiver of such term or any other term.
If you have any queries about our online flower delivery service, your order, or these Terms & Conditions, please contact our customer support team using the contact methods provided on our website. We are happy to assist customers across Hounslow and the surrounding areas.
Thank you for choosing Flower Delivery Hounslow for your floral needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hounslow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hounslow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
