At Flower Delivery Hounslow, we take immense pride in being your trusted local florist, delivering fresh flowers to households and businesses across Hounslow. We stand by our Fresh Flowers Guarantee, ensuring that every bouquet arrives at your doorstep vibrant, fragrant, and carefully arranged. Customer happiness and floral excellence are at the heart of what we do.
We understand how disappointing it is to receive flowers that have been damaged during transport. If your flowers are damaged on arrival, please notify us on the same day you receive your order. To help us process your claim swiftly, we kindly ask you to provide photographic evidence of the damage. Once reviewed, we will arrange either a replacement bouquet or a full refund, depending on your preference, with no extra hassle for you.
We guarantee the freshness of all our flower arrangements for a minimum of 5 days from the day of delivery, provided they are cared for according to the instructions supplied. If you find that your flowers have wilted or lost their vibrancy within this period, please let us know straight away. Should your flowers fail to meet our Fresh Flowers Guarantee, we will offer a replacement or refund as outlined below.
Your satisfaction is our top priority. If you are not completely happy with your flowers, we make the refund and replacement process easy. After verifying your claim for damaged or unsatisfactory flowers within our freshness window, you can choose:
We aim to resolve all refund or replacement requests quickly, keeping you updated at every step.
If you have any concerns or complaints about your experience with Flower Delivery Hounslow, our team is here to listen and help. Please contact us with your order details and a description of your issue. Our customer care team will investigate and respond within 1-2 business days, working closely with you to reach a fair and positive outcome. Your feedback helps us to continually improve our service standards and floral offerings for the Hounslow community.
As your dedicated local Hounslow florist, we are committed to delivering only the freshest flowers and the highest level of customer care. Our returns, refunds, and complaints policies are designed to provide you with complete peace of mind. Whether you are sending flowers to a loved one, decorating your office, or brightening your home, you can trust us to deliver quality and reliability every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
